Customer Service Adviser (NWNPCUST) Erskine, Scotland

Salary: GBP10 - GBP15 per hour
One of my leading clients is looking for a Customer Service Adviser to work onsite for 12 months paying up to £15 per hour.

Works with all customers and logistics service providers to ensure shipments are picked-up and packaged from our customer locations and delivered accurately and timely to the end destination

Key Skills and Responsibilities:
Interacts with (phone and email):
• Leasing Customer Delivery team, including CRS’s
• Asset Recovery Services (ARS) team, including Customer Delivery Specialist’s
• All customers
• Transportation providers
• Internal and external processing centers
• Monitor ARS mailbox for new quote requests and new customer pick up/return requests
• Create ARS RMA’s in system within 1 hour of receiving request
• Monitor ARS service obligations through customer SOW’s and link to RMA
• If pick-up request information is not complete respond to customer within 24 hours of receiving request and advise that more information is needed. This includes:
o customer site details
o special instructions
o pick-up dates
• Schedule equipment pick-up
o Shipment must be arranged with transportation provider within 24 hours of receiving correct information or sooner if customer requests
o Logistics portal and Pegasus system must be updated with correct pick-up details
• Track equipment from customer to warehouse
o Track shipment using Logistics Portal and carrier tracking reports
• Update system with proper shipment details
o Pick-up dates
o Pick-up issues
o Final pick-up costs
• Communicate final costs to ARS CDS within 24 hours of shipment delivery
• All issues to be raised to Logistics Team
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