 Incident Management Coordinator
Location: Bracknell, England
Salary: GBP18500 - GBP20500 per annum
An exciting opportunity has arisen for an experienced Incident Management Coordinator to join a fantastic company based in Bracknell.
Job Type - Permanent
Location - Bracknell
Salary - £18,500 - £20,500 Depending on Exp
Standard hours of work 37.5 hrs week, Between the hours of 0700 am to 1900pm - M-F
PURPOSE of the role for an incident Management coordinator:
Working on a government contract, the Incident Management Coordinator will schedule field engineers, ensuring that incidents are resolved within SLA and to contracted standards.
SUMMARY OF KEY RESPONSIBILITIES:
• Schedule field engineers activities and manage the customer expectations in a professional manner
• Ensure security procedures are adhered to
• Monitor incident response and resolution times to ensure that all service targets are achieved
• Monitor and maintain computer records, ensuring the highest quality of record keeping
• Work as part of a team assisting others where appropriate if personal workload permits.
SKILLS:
Essential
• Educated to GSCE or equivalent standard
• Good PC Skills – including Microsoft Word and Excel
• Excellent written and oral communication skills
• Good analytical skills
• Highly organised and confident, showing good initiative and attention to detail
• Self motivated and able to motivate others
• Ability to work under pressure unsupervised
• Ability to be assertive when required
• Flexible and adaptable in order to meet changing business demands and working environments
• Good Team Player
• Meets requirements for MoD SC clearance (should SC not already be held)
Desirable
• Experience of CA Service Desk
• ITIL foundation V3
• MoD SC clearance
CIRCUMSTANCES:
• Prepared to work between the hours of 07:00 to 19:00 on a standard 7.5 hour day (M-F)
So if you are an experienced Incident Management Coordinator with the relevant Skills/Experience then please apply today.
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