Customer Experience Coordinator (15249807/001) Ashford, England
Patient Experience Coordinator – Ashford – 3 month contract - £120-180 per day – IR35 Status: Inside IR35
We are currently recruiting for a Patient Experience Coordinator to work for a major government department based in Ashford on a 3 month contract. Candidates with experience of working within healthcare sector are highly desirable as are candidates with experience of working within a government department.
The role:
The successful candidate will support the quality assurance responsibilities of our client’s service users, focusing on enquiries and dealing with relevant commissioning complaints.
Duties:
• The post holder will undertake reporting and analysis of information to support service delivery,
• The post holder is a key member of the team, whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology in order to improve delivery of services.
• Be responsible for a caseload of complaints and enquiries, facilitating effective resolution by obtaining and collating the necessary information and drafting responses from clinical and non- clinical staff at all levels; using influence and negotiating skills to challenge and evaluate quality standards and content of reports/investigations received.
• Be responsible for the preparation of written responses to complaints on behalf of patients, adopting a Plain English approach to writing.
• Set up, and attend meetings where necessary, to facilitate the resolution of complaints between patients, their relatives, managers and clinicians.
• Make recommendations and where appropriate, carry out the necessary actions in order to resolve complaints and concerns.
Experience
• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level
• Knowledge of administrative procedures, project management or information analysis
• Excellent communication skills both written and verbal
• Good IT skills with working knowledge of Microsoft Office
• Experience of working in a complaints handling position
Please apply without delay as there is a deadline with this role. Ref: 15249807
IR35 Status: Inside IR35
To apply for this role please send through your CV for consideration and we will be in touch should your experience match our criteria. Unfortunately due to high volume we will only be able to contact those who have been shortlisted
We are currently recruiting for a Patient Experience Coordinator to work for a major government department based in Ashford on a 3 month contract. Candidates with experience of working within healthcare sector are highly desirable as are candidates with experience of working within a government department.
The role:
The successful candidate will support the quality assurance responsibilities of our client’s service users, focusing on enquiries and dealing with relevant commissioning complaints.
Duties:
• The post holder will undertake reporting and analysis of information to support service delivery,
• The post holder is a key member of the team, whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology in order to improve delivery of services.
• Be responsible for a caseload of complaints and enquiries, facilitating effective resolution by obtaining and collating the necessary information and drafting responses from clinical and non- clinical staff at all levels; using influence and negotiating skills to challenge and evaluate quality standards and content of reports/investigations received.
• Be responsible for the preparation of written responses to complaints on behalf of patients, adopting a Plain English approach to writing.
• Set up, and attend meetings where necessary, to facilitate the resolution of complaints between patients, their relatives, managers and clinicians.
• Make recommendations and where appropriate, carry out the necessary actions in order to resolve complaints and concerns.
Experience
• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level
• Knowledge of administrative procedures, project management or information analysis
• Excellent communication skills both written and verbal
• Good IT skills with working knowledge of Microsoft Office
• Experience of working in a complaints handling position
Please apply without delay as there is a deadline with this role. Ref: 15249807
IR35 Status: Inside IR35
To apply for this role please send through your CV for consideration and we will be in touch should your experience match our criteria. Unfortunately due to high volume we will only be able to contact those who have been shortlisted