Customer Service Rep. Drilling Tools (Rental) (34805) Kilgore, Texas

One of the largest oilfield services companies, Weatherford operates in more than 100 countries and employs more than 70,000 people worldwide. With a product and service portfolio that spans the life cycle of a well— well construction, formation evaluation, completion and production— and a robust research and development effort, we are well positioned to meet the ever-evolving needs of the oil and gas industry.
   
Under limited supervision, provides customer service through processing routine customer orders, prepares equipment/tools for shipping, arrange transportation of goods purchased by both internal and external customers, and process all related documents related to servicing customers (i.e.:  purchase orders, invoices, shipping, delivery receipts, etc).

DUTIES
•    Entry of job information to WPTS/WSM
•    Maintain cost estimates and reports for equipment and services for jobs
•    Accept orders from internal and external customers for products and services via the telephone
•    Arrange and coordinate transportation of equipment/tools to and from shop/suppliers and the customer location or job site some of which may include selecting alternate modes of transportation
•    Prepare and distribute purchase orders  
•    Regularly offer additional products or service to fill customer job orders
•    Maintain proper inventory levels and delivery records
•    Physically fill customer orders for equipment/tools by selecting items from shop's inventory and allocate them for shipping
•    May dispatch scheduled service personnel to customer job sites
•    May resolve minor customer disputes by determining the best resolution on quantity, quality, and fit for purpose
•    May train and develop less experienced Customer Service Reps on Weatherford product lines, procedures, and processes  
•    Work assignments carried out to the highest quality level
•    Performs various other duties and activities as assigned by supervisor within the physical constraints of the job
    
SKILLS
•    High school diploma or equivalent
•    Requires 5+ yrs of related product line or customer service experience
•    Basic keyboarding skill
•    Basic skill level in Microsoft Office applications
•    Good verbal and written communication skills
•    Working knowledge of single or multiple product lines
•    Knowledgeable of Weatherford's operating policies, procedures, and processes
•    Must be able to work weekends and on an on-call basis
•    JD Edwards experience preferred
•    Transportation and Logistics experience preferred
•    Must be able to lift up to 50 lbs with carrying of up to 25 lbs

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