Technical Support Analyst I (30876) Houston, Texas

One of the largest oilfield services companies, Weatherford operates in more than 100 countries and employs more than 70,000 people worldwide. With a product and service portfolio that spans the life cycle of a well— well construction, formation evaluation, completion and production— and a robust research and development effort, we are well positioned to meet the ever-evolving needs of the oil and gas industry.

Job Scope
Responsible for day to day maintenance and support for the Cygnet Software Product.

Duties

  •     Provide technical support to internal and external customers via telephone, email, or via remote assistance tool(s).  Ensure support needs are met.
  •     Assist internal and external customers to upgrade and configure the software.
  •     Participate in software testing as needed during the release cycle.
  •     Troubleshoot complex issues, with simulation/reproduction of issues in order to find resolutions.
  •     Work with other Weatherford internal teams to resolve issues.
  •     Escalate issues to developers as appropriate.  Continue to work the issues with the developers should they need your assistance.
  •     As appropriate, provide custom solutions through Scripts.
  •     Participation in customer training.
  •     Use ticketing system(s) and time reporting systems to accurately report issues, document activities, and report time.
  •     Identify cause of problem reported by debugging VB, C/C++, SQL, HTML, XML and other code and if necessary correct them or report them to the developers.
  •     Assist with LOWIS deployment or Cygnet Proserve projects at customer sites as assigned.
  •     May require occasional travel to remote company or customer field sites for meetings, implementation of systems, support of systems, or for training.
  •     Requires participating in 24x7 rotation with other team members to respond to critical system support requests.
  •     Work with the commercial team to manage and distribute licensed software to customers.
  •     Create and distribute activity reports.
  •     Participate in projects or other activities as assigned.
  •     Must be willing to work in a team environment and with other team members.
  •     Required to perform duties outside of normal responsibilities, as needed


Essential
    BA/BS Computer Science, Engineering, or equivalent combination of education and IT/SCADA software support

Preferred

  •     1 years experience in a similar roll trouble shooting and diagnosing problems with hardware and software.
  •     Cygnet experience.
  •     Oil and Gas industry or related experience.


Skills and Knowledge

  •     Excellent debugging /programming skills C/ C++, VB, SQL
  •     Windows operating system and programming environment
  •     Excellent verbal and written communication skills
  •     Ability to calmly manage crisis situations
  •     Ability to plan ahead and organize daily and weekly tasks
  •     Ability to work with minimum supervision as a part of a team
  •     Constant attention to detail