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Customer Service Advisor

Customer Service Advisor (15249588/001) City of Preston, England

Advantage Resourcing are currently recruiting to a number of exciting opportunities to join a leading defence organisation based in Preston as a Customer Service Administrator. These are initial 3 month contracts offering £9.43ph PAYE.

You will be expected to handle a busy customer facing environment, dealing with queries from individuals and different Business Units which will range from straightforward queries through to complex ones; for example, from processing absence and overtime to investigating pay queries and shift payments

We are looking for candidates with experience in the following:
•Working in a customer focused environment
•Providing written and verbal customer service
•Intermediate Microsoft Office skills e.g. mail merges, creating slideshows in PowerPoint, utilising Outlook to create address books and signatures, excellent Excel skills including creating formulas, pivot tables, macros, VLOOKUP etc.
•Use of bespoke IT tools and systems e.g. query management tools such as ServiceNow or similar
•Knowledge of the Open Options application or other time and attendance systems would be advantageous though not essential.

To discuss these positions in more detail, please send your CV to Lauren Roberts by clicking Apply Now. Candidates with relevant experience will be contacted to discuss further.
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