Customer Service Representative (29995) Kilgore, Texas

One of the largest oilfield services companies, Weatherford operates in more than 100 countries and employs more than 70,000 people worldwide. With a product and service portfolio that spans the life cycle of a well— well construction, formation evaluation, completion and production— and a robust research and development effort, we are well positioned to meet the ever-evolving needs of the oil and gas industry.

Under limited supervision, provides customer service through processing routine customer orders, prepares equipment/tools for shipping, arrange transportation of goods purchased by both internal and external customers, and process all related documents related to servicing customers (i.e.:  purchase orders, invoices, shipping, delivery receipts, etc).

DUTIES
•    Secure heavy equipment permits
•    Entry of job information to WPTS/WSM
•    Maintain cost estimates and reports for equipment and services for jobs
•    Accept orders from internal and external customers for products and services via the telephone
•    Arrange and coordinate transportation of equipment/tools to and from shop/suppliers and the customer location or job site some of which may include selecting alternate modes of transportation
•    Prepare and distribute purchase orders  
•    Regularly offer additional products or service to fill customer job orders
•    Maintain proper inventory levels and delivery records
•    Physically fill customer orders for equipment/tools by selecting items from shop's inventory and allocate them for shipping
•    May dispatch scheduled service personnel to customer job sites
•    May resolve minor customer disputes by determining the best resolution on quantity, quality, and fit for purpose
•    May train and develop less experienced Customer Service Reps on Weatherford product lines, procedures, and processes  
•    Work assignments carried out to the highest quality level
•    Performs various other duties and activities as assigned by supervisor within the physical constraints of the job
    
QUALIFICATIONS
•    High school diploma or equivalent
•    Requires 5+ yrs of related product line or customer service experience
•    Basic keyboarding skill
•    Basic skill level in Microsoft Office applications
•    Good verbal and written communication skills
•    Working knowledge of single or multiple product lines
•    Knowledgeable of Weatherford's operating policies, procedures, and processes
•    Must be able to work weekends and on an on-call basis
•    JD Edwards experience preferred
•    Transportation and Logistics experience preferred
•    Must be able to lift up to 50 lbs with carrying of up to 25 lbs

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