Customer Service & Sales Advisor (KLCSSAPB) Perry Barr, England
Salary: | GBP18000 - GBP19210 per annum + bonus, overtime |
A highly professional and established organisation in Perry Barr are seeking a Customer Service and Sales Advisor.
The Role:
- Pro-actively develop and manage an assigned Customer base
- Receive, Process and Upsell Customer orders via Inbound Calls
- Use Sales Promotions and Customer Relationships to enhance Business via Outbound Calls
- Build Customer Relationships
- To achieve Personal Sales Objectives as well as Department Profit and Product Objectives
- Gather market relevant information on an ongoing basis
- Work to KPI’s daily
The Candidate
To excel in this role, The successful candidate will relish the challenge of operating in and contributing to a highly dynamic, Sales driven environment and will be able to apply their strong Sales and Tele-Sales background to maximize profit opportunities and productivity to their assigned customer base.
The individual will be required to have at least 2 Year’s experience of working within a Sales or Tele-Sales environment. Also, with experience of working in a fast paced and commercially sensitive marketplace. They must have an organised approach with a high level of attention to detail, very strong communication skills and be observant with a calm and assertive nature.
Key Qualities and Skills required
- Experience of dealing with customers in a B2B environment
- Fluent Microsoft Office, Microsoft Excel and Keyboard Skills
- Strong Timekeeping and Attendance records
- Compliance with Sales Office procedures
- Professional Telephone manner
- Self-Motivated individual with a strong work ethic
- Flexible working approach with the ability to think outside the box
- To be able to work well within a team as well as on an individual basis
- Literacy and Numeracy Skills
- General Administration Duties
Key Details
Hours – Monday to Friday 8:30AM - 5:30PM, Saturdays are paid as overtime, 08:30AM -12:20PM on a Rota Basis
Holiday Entitlement – 20 Days plus Statutory Public Holidays
Salary - £19,210 Per Annum plus Bonus Plan and Commission
Reporting Line – Sales Office Manager
Benefits
- Workplace Pension
- Overtime on a Rota basis
- Bonus Payments and Commission
- Incentives
- Staff Purchases