Supervise the Roswell Customer Service Department and staff
Order entry for the product lines
Handle incoming calls, faxes, and email requests
Work directly with customers, distributors, representatives, sales offices, Support, and factories world-wide to provide customer support
Provide export documentation to factories as required
Interface over the telephone with customers, channel partners for timely resolution to problems
Escalate critical problems as required
Work import clearance delays
Required skills or Training:
5-7 years Customer Service experience
In-depth knowledge of U.S. Export Regulations
Knowledge of Great Plains (order entry, returns) preferred
High School Diploma/GED
Ability to work independently, manage multiple tasks, and engage assistance when
needed
Strong interpersonal and computer skills
1-3 years experience working with MS Office
Training as required by Honeywell |