This position is no longer open for applications

Job Description

We are looking for a Logistics Administrator/ Customer Care Representative to join a busy warehouse in West Edmonton. This position is for an individual who has excellent communication skills and has the ability to communicate in English both written and over the phone.

This is a temp-to-perm job with full-time hours.

You must be able to complete administrative tasks to ensure the operation runs smoothly and efficiently. Computer skills are essential (working knowledge of Microsoft applications including excel).

Familiarity with Truckmate is considered an asset. You must also be reliable and capable of working in a fast-paced environment.

Shift : Monday to Friday, 8:00am to 4:30pm *hours may vary*

Description :
• Respond to incoming calls or emails and provide required information. Could include tracing, POD requests, appointments etc.
• Ensure all emails are responded to by end of day. Greet customers / visitors as they arrive / leave. Ensure procedures are followed.
• Create paperwork and send to billing to be processed. Storage if applicable, cash collect shipments, and scan POD's. Follow up on special instructions for shipments; handle manual billing for special accounts.
• Dispatching functions as required. Take pickups and enter into the system. Communication with other Terminals as required.
• Assist with OS&D's and coordinate warehouse returns and salvage. Record notes in the system. Handle difficult calls in a professional manner at all times.
• Complete clerical duties as required.

Essential skills :

Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Significant use of memory, Finding information, Computer use, Continuous learning, Strong attention to detail. Business

Equipment and Computer Applications :

Microsoft Office (excel, word, outlook), TMW-Truckmate, Telephone, Email, Fax, Photocopier.